Frequently Asked Questions

  • aPort is a service platform designed to streamline electric vehicle (EV) charging for urban residents. It eliminates the need for EV owners to wait at public charging stations by coordinating a driver partner to pick up their vehicle and take it to a charging point. The service allows EV owners to carry on with their daily activities or rest assured at night, knowing their vehicle is being charged. Beyond charging, aPort collaborates with service partners to offer additional vehicle care, such as maintenance and detailing. The goal of aPort is to facilitate EV usage in densely populated areas, making it a more convenient, time-efficient, and eco-friendly transportation choice.

  • While you can certainly charge your electric vehicle (EV) yourself, aPort streamlines the process, offering significant convenience and time-saving benefits. By using aPort, you eliminate the need to search for available charging stations and wait for a spot, as the service allows you to schedule charging sessions at your convenience. This is particularly valuable in urban areas or locations with limited charging infrastructure, enabling you to have your EV charged while you're busy with work or leisure activities. Furthermore, aPort alleviates the stress of finding and waiting for a charging spot in crowded areas, transforming the EV charging experience into a seamless and hassle-free part of your day.

  • The time it takes to fully charge your electric vehicle (EV) with aPort, utilizing Level 2 chargers that deliver 7-11 kWh, typically ranges from 5-10 hours. This duration depends on your EV's battery size and its initial charge state. Opting for Level 2 charging aligns perfectly with overnight parking or during your work hours, providing a convenient and efficient charging solution without disrupting your daily routine.

  • Yes, aPort is presently concentrated on servicing Tesla vehicles, but we're already gearing up for a future that includes a wider array of electric vehicles (EVs). Currently, our infrastructure is tailored for Tesla models with NACS connectors, aligning with the industry shift as, from 2026, new EVs will predominantly feature NACS, moving away from the J1772 standard. Understanding this transition, we are planning ahead to ensure our services remain relevant and inclusive. We're committed to adapting our network to welcome all EVs, and if you have a non-Tesla vehicle, we're eager to hear from you. Your input will guide our expansion, enabling us to support every EV driver as we transition to the universal NACS standard, ensuring aPort remains at the forefront of EV charging solutions.

  • aPort is dedicated to ensuring our charging services are fully accessible to individuals with disabilities and expectant mothers. Our Driver Partners are managing the entire charging process from vehicle pickup to return with utmost care and attention. We strive to offer an inclusive service that empowers all customers to enjoy hassle-free electric mobility, allowing them to focus on their priorities while we handle the charging details. At aPort, we take pride in fostering convenience and accessibility for every member of our community, ensuring that everyone can benefit from our services.

  • aPort takes the security of its charging service seriously to ensure peace of mind for our Parking Partners. Our comprehensive security measures include thorough vetting and background checks for all Driver Partners, guaranteeing that only qualified and trustworthy individuals handle your vehicle and equipment. We enforce a strict policy against any tampering or modification of charging equipment to preserve its integrity. Additionally, our robust damage policy ensures that any harm to your property or charging infrastructure while under our care will be fully addressed, covering repairs or replacements as needed. Moreover, we safeguard our Parking Partners with extensive insurance coverage, including liability and property damage insurance, to protect against any unexpected incidents. With these precautions, aPort commits to delivering a reliable and secure charging experience for every partner and customer.

  • Partnering with aPort offers a dynamic opportunity for individuals and businesses to engage in the growing EV charging network and contribute to environmental sustainability. By becoming a Parking Partner, you can monetize underutilized parking spaces and charging equipment, supporting the EV community while generating additional income. Driver Partners play a critical role in operational efficiency, ensuring timely and reliable charging services. Service Partners can expand their customer base and offer essential maintenance and care services, enhancing the overall EV experience. Joining aPort means aligning with a mission-driven platform that fosters convenience, accessibility, and the advancement of cleaner transportation solutions in urban settings.

  • The environmental impact of partnering with aPort is profoundly positive, reflecting our commitment to promoting sustainable urban mobility. By facilitating more accessible and efficient EV charging solutions, aPort directly contributes to the reduction of greenhouse gas emissions, decreasing reliance on fossil fuels and enhancing air quality in urban areas. Additionally, our focus on utilizing existing infrastructure optimally lessens the need for new construction, further mitigating environmental impact. By joining forces with aPort, partners become key players in the transition toward cleaner energy and transportation, actively supporting the growth of eco-friendly practices and contributing to the fight against climate change.